Shipping policy

SHIPPING POLICY

Last updated: September 2026

At KATRIEA KAJI, every order is carefully prepared and dispatched from Poland.

Processing & Dispatch

Orders are prepared and dispatched within 1 business day after payment has been successfully received.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Shipping within Europe

We ship across Europe.

Complimentary shipping is available on orders over €X.

For orders below the complimentary shipping threshold, shipping costs are calculated and displayed at checkout.

Delivery within Europe typically takes 2–5 business days, depending on the destination. Some destinations may require additional time.

Delivery estimates are approximate and are not guaranteed. DPD provides destination-specific delivery estimates for European shipments, which can vary by country and postal code.

Ukraine

Orders to Ukraine are shipped with Nova Post.

Delivery typically takes from 3 business days after the parcel has been handed to the carrier. Delivery times are estimates and may vary due to customs clearance, security checks, weekends, public holidays or circumstances outside the carrier's control.

Shipping costs are calculated according to the applicable Nova Post rate and displayed at checkout.

United Kingdom

International shipping to the United Kingdom is available at an additional cost.

Delivery typically takes around 4 business days after dispatch, excluding any time required for customs clearance.

The exact shipping cost is calculated and displayed at checkout.

United States

International shipping to the United States is available at an additional cost.

Delivery is estimated from 10 business days after dispatch, depending on the destination and shipping service selected.

The exact shipping cost and available service are calculated at checkout. Delivery times may vary depending on customs clearance and the selected carrier service. DHL confirms that delivery times and costs to the United States depend on the service, shipment details and destination.

United Arab Emirates

International shipping to the United Arab Emirates is available at an additional cost.

Delivery is estimated from 10 business days after dispatch, depending on the destination and shipping service selected.

The exact shipping cost and available service are calculated at checkout.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to follow the progress of your shipment through the relevant carrier.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes or local charges are the responsibility of the customer.

KATRIEA KAJI is not responsible for delays caused by customs clearance or for charges imposed by the destination country's authorities.

Delivery Delays

All delivery times stated in this policy are estimates.

Delivery may take longer due to customs procedures, carrier delays, public holidays, adverse weather, strikes or other circumstances beyond our reasonable control.

If your order is significantly delayed or appears to be lost, please contact us at atelier@katrieakaji.com with your order number and tracking information. We will assist you in communicating with the carrier and investigating the shipment.